Current Available Roles

We are a grounded and growing business, dedicated to providing exceptional service to clients with a full-service IT offering.

1st Line Support Engineer

You will be responsible for solving a broad spectrum of customer IT support tickets by telephone, remotely, in the office or on-site as efficiently and professionally as possible.

This involves managing assigned tickets and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding tickets. The candidate would ideally have 1-2 years’ experience working within either an internal, or outsourced IT department.

Requirements

Good communication skills and good team player
A passion for IT and technology
An ability to learn new skills as required
A full driving licence (max 3 points) and willingness to travel when required
An enthusiastic approach to your work
A ‘can do’ attitude and ability to take initiative
Knowledge of Microsoft Operating Systems
Knowledge of Microsoft Applications including thorough knowledge of Microsoft 365

Qualifications & Grades

GCSE Information Technology grade C or above
GCSE English grade C or above
GCSE Maths grade C or above

Other useful skills but not required

CompTIA A+
Degree level qualification - IT or computer based preferred
Understanding of IP based networks
Experience with structured network cabling and installation
Knowledge of Firewalls and VPN’s
Experience of Apple products
Experience with IP Telephone Systems
Understanding of Website Hosting

Salary & Benefits

Salary range £18,000 - £22,000 DOE
28 days holiday, including Bank Holidays
Bonus potential after 6 months
Buy up to two weeks additional holiday after 3 years
Long service bonus after 5 years
2 weeks paid parental leave
Team outgoings and social events
Birthday day off

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2nd Line Support Engineer

You will be responsible for solving a broad spectrum of customer IT support tickets raised by telephone/email, as well as assisting with customer and internal projects. You will be working in the office/on-site as required and will need to be able to work with efficiency and professionalism.

Strong communication skills are required to update their customers and other colleagues about the status of outstanding and more complex tickets. This is vital to help deliver the service their customers have come to expect.

The candidate would ideally have 3+ years’ experience working within either an internal, or outsourced IT department, although all exceptional applicants are encouraged to apply.

Responsibilities / Skills:

Escalation of issues that are escalated by 1st line support
Diagnosing system and network connectivity issues
Devising and implementing temporary workarounds where required
Troubleshoot issues both remotely and in person, as required
Keep ticketing system and knowledge base up to date
Provide assistance to 1st line engineers as required and help train and develop their skills and knowledge
Identify and correct any unnecessary data sprawl on servers and other storage locations, such as SharePoint
Ensure that data/email archiving policies are taking place and working effectively
Configuring new equipment and installing on-site
Willingness to participate in an on-call support rota and occasional ad-hoc out-of-hours work

Technical Requirements:

Windows 10/11 - Windows Server 2019/2022
Experience of Linux operating systems (MacOS and Ubuntu) beneficial
TCP/IP networking including Firewalls, VPN, DNS, DHCP and other network protocols
Active Directory / GPO / O365 Admin Center / Exchange Admin Center
M365 including SharePoint, OneDrive, Azure AD and Desktop Apps
Microsoft Entra / InTune
Base understanding of PowerShell scripts
Familiarity with Draytek, Zyxel or Ubiquiti hardware would be advantageous

Personal Requirements:

Excellent communication skills and a team player
A passion for IT and technology as a whole
An ability to learn new skills as required
A full clean driving licence and willingness to travel when required
An enthusiastic approach to your work
A ‘can do’ attitude and ability to take initiative/ownership of problems
Knowledge of Microsoft Operating Systems
Knowledge of Microsoft Office Applications including thorough knowledge of Microsoft 365/OneDrive

Qualifications & Grades:

GCSE Information Technology grade C or above
GCSE English grade C or above (or equivalent)
GCSE Maths grade C or above (or equivalent)

Desirable skills but not required:

CompTIA A+ / N+
Degree level qualification – IT or technology based preferred
Understanding of IP based networks
Experience with structured network cabling and installation
Experience with Apple products
Experience with VOIP Systems
Experience with Website Hosting

Salary & Benefits:

Strong salary commemorate to experience
28 days holiday, including Bank Holidays
Birthday day off
Bonus potential after 6 months
Additional weeks holiday after probation
Long service bonus after 5 years
2 weeks paid parental leave.
Private Medical Healthcare
Death in service benefit
Company Pension
Team social events

Job Type: Permanent, Full-time

Schedule: Monday to Friday

Ability to commute. Driving Licence (required)

Work Location: Office based

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3rd Line Support Engineer

You will be responsible for solving a broad spectrum of customer IT support tickets raised by telephone and email, as well as assisting with customer and internal projects. You will be working primarily in the office and possibly on-site so you will need to be able to work with efficiency and professionalism.

Strong communication skills are required to update our customers and other colleagues about the status of outstanding and more complex tickets. This is vital to help deliver the service our customers have come to expect.

The candidate would ideally have 3+ years experience working within either an internal, or outsourced IT department although all exceptional applicants are welcome to apply.

Responsibilities / Skills:

Problem Solve issues that 1st and 2nd line support are not able to resolve
Diagnosing system and network connectivity
Checking and remediating systems configuration
Enabling workarounds where required
Troubleshoot issues in person, remotely and by phone
Keep ticket system and knowledge base up to date
Ensure that 1st and 2nd line have deployed the relevant OS and any required software to any new device in time for the user’s start date
Ensure that AD / Azure AD is correctly organised Look out for, and correct any unnecessary data sprawl on servers and other storage locations such as SharePoint
Ensure that data archiving policies are taking place

Technical Requirements:

Windows 10 / Windows Server
Linux operating systems such as MacOS and Ubuntu beneficial
TCP/IP networking including Firewalls, VPN, DNS, DHCP and other
network protocols
Active Directory / GPO / O365 Admin Center / Exchange Admin Center
M365 including SharePoint, OneDrive, Azure AD and Desktop Apps
Microsoft SCCM / InTune / WSUS
Understanding of Powershell

Personal Requirements:

Good communication skills and a team player
A passion for IT and technology
An ability to learn new skills as required
A full clean driving licence and willingness to travel when required
An enthusiastic approach to your work
A ‘can do’ attitude and ability to take initiative
Knowledge of Microsoft Operating Systems
Knowledge of Microsoft Applications including thorough knowledge of Microsoft 365

Qualifications & grades:

GCSE Information Technology grade C or above
GCSE English grade C or above
GCSE Maths grade C or above

Desirable skills but not required:

CompTIA A+
Degree level qualification – IT or computer based preferred
Understanding of IP based networks
Experience with structured network cabling and installation
Experience with Apple products
Experience with IP Telephone Systems
Experience with Website Hosting

Salary & Benefits:

Strong salary based on experience
28 days holiday, including Bank Holidays
Birthday day off
Bonus potential after 6 months
Additional weeks holiday after 3 years
Long service bonus after 5 years
2 weeks paid parental leave
Team social events

APPLY

Marketing Manager

We are a grounded and growing business, dedicated to providing exceptional service to clients with a full-service IT and technology offering. We are looking for an in-house Marketing Manager to join our dynamic team. The role will suit someone who is willing to wear a few hats, developing a strategy and producing exciting content. If you are an ambitious and proactive individual who’s prepared to get stuck in and help us deliver great work, then this is the role for you!

What It Involves:

Devising, leading and implementing our marketing strategy
Regularly reviewing marketing developments and trends
Oversee the marketing calendar and manage social media across several platforms
Content creation for social media and high-quality marketing materials such as newsletters, blog posts and flyers
Reviewing website and social media analytics
Paid Ads
Email marketing (Mailchimp)
Conduct regular market & competitor analysis
Updating company website with new content such as copy, images and services information
Assist in the organisation of company and other business events

Who You Are

Minimum 2 years of Marketing experience
Excellent communication and interpersonal skills
Be accurate and have a good attention to detail
A problem- solving approach
Organised and can prioritise your workload to meet deadlines
Good knowledge across the major social media platforms
Copy writing skills
Knowledge of WordPress is a bonus but not essential
Proactive with initiative and a willingness to learn new skills

What We Offer

Salary range £22,000 –£26,000 DOE
28 days holiday, including Bank Holidays
Additional week of holiday after 3 years
Private Health Insurance through Vitality
Birthday day off
Bonus potential after 6 months
Long service bonus after 5 years
2 weeks paid parental leave
Regular team social events
Training budget for continuous professional development

If you think you're the ideal candidate with the attributes we're looking for, please send your CV and Cover Letter to careers@beaconit.co.uk.

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Data Sanitisation

We ensure that all data-bearing media undergoes sanitisation to the highest industry standards available. Whether your data is physically destroyed or erased using leading government-certified software, our treatment guarantees its irretrievability once concluded.

Environmentally Friendly

As organisations prioritise reducing their carbon footprint and enhancing their green credentials, our stringent recycling program ensures that your e-waste never reaches landfills or harms the environment. By partnering with us, your organization can meet its sustainability targets while contributing to a cleaner, greener future.

Comprehensive Reports

We furnish your organisation with the essential certifications to ensure compliance with UK legislation. This includes providing documentation such as notices of waste transfer, certificates of data destruction, and itemised asset reports for all collected equipment.

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