Current Available Roles
We are a grounded and growing business, dedicated to providing exceptional service to clients with a full-service IT offering.
1st Line Support Engineer
You will be responsible for solving a broad spectrum of customer IT support tickets by telephone, remotely, in the office or on-site as efficiently and professionally as possible.
This involves managing assigned tickets and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding tickets. The candidate would ideally have 1-2 years’ experience working within either an internal, or outsourced IT department.
Requirements
- Good communication skills and good team player
- A passion for IT and technology
- An ability to learn new skills as required
- A full driving licence (max 3 points) and willingness to travel when required
- An enthusiastic approach to your work
- A ‘can do’ attitude and ability to take initiative
- Knowledge of Microsoft Operating Systems
- Knowledge of Microsoft Applications including thorough knowledge of Microsoft 365
Qualifications & Grades
- GCSE Information Technology grade C or above
- GCSE English grade C or above
- GCSE Maths grade C or above
Other useful skills but not required
- CompTIA A+
- Degree level qualification - IT or computer based preferred
- Understanding of IP based networks
- Experience with structured network cabling and installation
- Knowledge of Firewalls and VPN’s
- Experience of Apple products
- Experience with IP Telephone Systems
- Understanding of Website Hosting
Salary & Benefits
- Salary range £18,000 - £22,000 DOE
- 28 days holiday, including Bank Holidays
- Bonus potential after 6 months
- Buy up to two weeks additional holiday after 3 years
- Long service bonus after 5 years
- 2 weeks paid parental leave
- Team outgoings and social events
- Birthday day off
2nd Line Support Engineer
You will be responsible for solving a broad spectrum of customer IT support tickets raised by telephone/email, as well as assisting with customer and internal projects. You will be working in the office/on-site as required and will need to be able to work with efficiency and professionalism.
Strong communication skills are required to update their customers and other colleagues about the status of outstanding and more complex tickets. This is vital to help deliver the service their customers have come to expect.
The candidate would ideally have 3+ years’ experience working within either an internal, or outsourced IT department, although all exceptional applicants are encouraged to apply.
Responsibilities / Skills:
- Escalation of issues that are escalated by 1st line support
- Diagnosing system and network connectivity issues
- Devising and implementing temporary workarounds where required
- Troubleshoot issues both remotely and in person, as required
- Keep ticketing system and knowledge base up to date
- Provide assistance to 1st line engineers as required and help train and develop their skills and knowledge
- Identify and correct any unnecessary data sprawl on servers and other storage locations, such as SharePoint
- Ensure that data/email archiving policies are taking place and working effectively
- Configuring new equipment and installing on-site
- Willingness to participate in an on-call support rota and occasional ad-hoc out-of-hours work
Technical Requirements:
- Windows 10/11 - Windows Server 2019/2022
- Experience of Linux operating systems (MacOS and Ubuntu) beneficial
- TCP/IP networking including Firewalls, VPN, DNS, DHCP and other network protocols
- Active Directory / GPO / O365 Admin Center / Exchange Admin Center
- M365 including SharePoint, OneDrive, Azure AD and Desktop Apps
- Microsoft Entra / InTune
- Base understanding of PowerShell scripts
- Familiarity with Draytek, Zyxel or Ubiquiti hardware would be advantageous
Personal Requirements:
- Excellent communication skills and a team player
- A passion for IT and technology as a whole
- An ability to learn new skills as required
- A full clean driving licence and willingness to travel when required
- An enthusiastic approach to your work
- A ‘can do’ attitude and ability to take initiative/ownership of problems
- Knowledge of Microsoft Operating Systems
- Knowledge of Microsoft Office Applications including thorough knowledge of Microsoft 365/OneDrive
Qualifications & Grades:
- GCSE Information Technology grade C or above
- GCSE English grade C or above (or equivalent)
- GCSE Maths grade C or above (or equivalent)
Desirable skills but not required:
- CompTIA A+ / N+
- Degree level qualification – IT or technology based preferred
- Understanding of IP based networks
- Experience with structured network cabling and installation
- Experience with Apple products
- Experience with VOIP Systems
- Experience with Website Hosting
Salary & Benefits:
- Strong salary commemorate to experience
- 28 days holiday, including Bank Holidays
- Birthday day off
- Bonus potential after 6 months
- Additional weeks holiday after probation
- Long service bonus after 5 years
- 2 weeks paid parental leave.
- Private Medical Healthcare
- Death in service benefit
- Company Pension
- Team social events
Job Type: Permanent, Full-time
Schedule: Monday to Friday
Ability to commute. Driving Licence (required)
Work Location: Office based
3rd Line Support Engineer
You will be responsible for solving a broad spectrum of customer IT support tickets raised by telephone and email, as well as assisting with customer and internal projects. You will be working primarily in the office and possibly on-site so you will need to be able to work with efficiency and professionalism.
Strong communication skills are required to update our customers and other colleagues about the status of outstanding and more complex tickets. This is vital to help deliver the service our customers have come to expect.
The candidate would ideally have 3+ years experience working within either an internal, or outsourced IT department although all exceptional applicants are welcome to apply.
Responsibilities / Skills:
- Problem Solve issues that 1st and 2nd line support are not able to resolve
- Diagnosing system and network connectivity
- Checking and remediating systems configuration
- Enabling workarounds where required
- Troubleshoot issues in person, remotely and by phone
- Keep ticket system and knowledge base up to date
- Ensure that 1st and 2nd line have deployed the relevant OS and any required software to any new device in time for the user’s start date
- Ensure that AD / Azure AD is correctly organised Look out for, and correct any unnecessary data sprawl on servers and other storage locations such as SharePoint
- Ensure that data archiving policies are taking place
Technical Requirements:
- Windows 10 / Windows Server
- Linux operating systems such as MacOS and Ubuntu beneficial
- TCP/IP networking including Firewalls, VPN, DNS, DHCP and other
- network protocols
- Active Directory / GPO / O365 Admin Center / Exchange Admin Center
- M365 including SharePoint, OneDrive, Azure AD and Desktop Apps
- Microsoft SCCM / InTune / WSUS
- Understanding of Powershell
Personal Requirements:
- Good communication skills and a team player
- A passion for IT and technology
- An ability to learn new skills as required
- A full clean driving licence and willingness to travel when required
- An enthusiastic approach to your work
- A ‘can do’ attitude and ability to take initiative
- Knowledge of Microsoft Operating Systems
- Knowledge of Microsoft Applications including thorough knowledge of Microsoft 365
Qualifications & grades:
- GCSE Information Technology grade C or above
- GCSE English grade C or above
- GCSE Maths grade C or above
Desirable skills but not required:
- CompTIA A+
- Degree level qualification – IT or computer based preferred
- Understanding of IP based networks
- Experience with structured network cabling and installation
- Experience with Apple products
- Experience with IP Telephone Systems
- Experience with Website Hosting
Salary & Benefits:
- Strong salary based on experience
- 28 days holiday, including Bank Holidays
- Birthday day off
- Bonus potential after 6 months
- Additional weeks holiday after 3 years
- Long service bonus after 5 years
- 2 weeks paid parental leave
- Team social events
Marketing Manager
We are a grounded and growing business, dedicated to providing exceptional service to clients with a full-service IT and technology offering. We are looking for an in-house Marketing Manager to join our dynamic team. The role will suit someone who is willing to wear a few hats, developing a strategy and producing exciting content. If you are an ambitious and proactive individual who’s prepared to get stuck in and help us deliver great work, then this is the role for you!
What It Involves:
- Devising, leading and implementing our marketing strategy
- Regularly reviewing marketing developments and trends
- Oversee the marketing calendar and manage social media across several platforms
- Content creation for social media and high-quality marketing materials such as newsletters, blog posts and flyers
- Reviewing website and social media analytics
- Paid Ads
- Email marketing (Mailchimp)
- Conduct regular market & competitor analysis
- Updating company website with new content such as copy, images and services information
- Assist in the organisation of company and other business events
Who You Are
- Minimum 2 years of Marketing experience
- Excellent communication and interpersonal skills
- Be accurate and have a good attention to detail
- A problem- solving approach
- Organised and can prioritise your workload to meet deadlines
- Good knowledge across the major social media platforms
- Copy writing skills
- Knowledge of WordPress is a bonus but not essential
- Proactive with initiative and a willingness to learn new skills
What We Offer
- Salary range £22,000 –£26,000 DOE
- 28 days holiday, including Bank Holidays
- Additional week of holiday after 3 years
- Private Health Insurance through Vitality
- Birthday day off
- Bonus potential after 6 months
- Long service bonus after 5 years
- 2 weeks paid parental leave
- Regular team social events
- Training budget for continuous professional development
If you think you're the ideal candidate with the attributes we're looking for, please send your CV and Cover Letter to careers@beaconit.co.uk.
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