Current Available Roles

We are a grounded and growing business, dedicated to providing exceptional service to clients with a full-service IT offering.

  • IT Support
  • Digital
IT Support

1st Line Support Engineer


You will be responsible for solving a broad spectrum of customer IT support tickets by telephone, remotely, in the office or on-site as efficiently and professionally as possible.


This involves managing assigned tickets and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding tickets. The candidate would ideally have 1-2 years’ experience working within either an internal, or outsourced IT department.

Requirements

  • Good communication skills and good team player
  • A passion for IT and technology
  • An ability to learn new skills as required
  • A full driving licence (max 3 points) and willingness to travel when required
  • An enthusiastic approach to your work
  • A ‘can do’ attitude and ability to take initiative
  • Knowledge of Microsoft Operating Systems
  • Knowledge of Microsoft Applications including thorough knowledge of Microsoft 365

Qualifications & Grades

  • GCSE Information Technology grade C or above
  • GCSE English grade C or above
  • GCSE Maths grade C or above

Other useful skills but not required

  • CompTIA A+
  • Degree level qualification – IT or computer based preferred
  • Understanding of IP based networks
  • Experience with structured network cabling and installation
  • Knowledge of Firewalls and VPN’s
  • Experience of Apple products
  • Experience with IP Telephone Systems
  • Understanding of Website Hosting


Salary & Benefits

  • Salary range £18,000 – £22,000 DOE
  • 28 days holiday, including Bank Holidays
  • Bonus potential after 6 months
  • Buy up to two weeks additional holiday after 3 years
  • Long service bonus after 5 years
  • 2 weeks paid parental leave
  • Team outgoings and social events
  • Birthday day off

3rd Line Support Engineer


You will be responsible for solving a broad spectrum of customer IT support tickets raised by telephone and email, as well as assisting with customer and internal projects. You will be working primarily in the office and possibly on-site so you will need to be able to work with efficiency and professionalism.

 

Strong communication skills are required to update our customers and other colleagues about the status of outstanding and more complex tickets. This is vital to help deliver the service our customers have come to expect.

 

The candidate would ideally have 3+ years experience working within either an internal, or outsourced IT department although all exceptional applicants are welcome to apply.


Responsibilities / Skills:

  • Problem Solve issues that 1st and 2nd line support are not able to resolve
  • Diagnosing system and network connectivity
  • Checking and remediating systems configuration
  • Enabling workarounds where required
  • Troubleshoot issues in person, remotely and by phone
  • Keep ticket system and knowledge base up to date
  • Ensure that 1st and 2nd line have deployed the relevant OS and any required software to any new device in time for the user’s start date
  • Ensure that AD / Azure AD is correctly organised Look out for, and correct any unnecessary data sprawl on servers and other storage locations such as SharePoint
  • Ensure that data archiving policies are taking place


Technical Requirements:

  • Windows 10 / Windows Server
  • Linux operating systems such as MacOS and Ubuntu beneficial
  • TCP/IP networking including Firewalls, VPN, DNS, DHCP and other
  • network protocols
  • Active Directory / GPO / O365 Admin Center / Exchange Admin Center
  • M365 including SharePoint, OneDrive, Azure AD and Desktop Apps
  • Microsoft SCCM / InTune / WSUS
  • Understanding of Powershell

 

Personal Requirements:

  • Good communication skills and a team player
  • A passion for IT and technology
  • An ability to learn new skills as required
  • A full clean driving licence and willingness to travel when required
  • An enthusiastic approach to your work
  • A ‘can do’ attitude and ability to take initiative 
  • Knowledge of Microsoft Operating Systems 
  • Knowledge of Microsoft Applications including thorough knowledge of Microsoft 365

 

Qualifications & grades:

  • GCSE Information Technology grade C or above
  • GCSE English grade C or above
  • GCSE Maths grade C or above

 

Desirable skills but not required:

  • CompTIA A+
  • Degree level qualification – IT or computer based preferred
  • Understanding of IP based networks
  • Experience with structured network cabling and installation
  • Experience with Apple products
  • Experience with IP Telephone Systems
  • Experience with Website Hosting

 

Salary & Benefits:

  • Strong salary based on experience
  • 28 days holiday, including Bank Holidays
  • Birthday day off
  • Bonus potential after 6 months
  • Additional weeks holiday after 3 years
  • Long service bonus after 5 years
  • 2 weeks paid parental leave
  • Team social events
Digital

No roles currently available. Please come back to soon for any updates.

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      Salhouse Road, Norwich,

      Norfolk, NR13 6LB

      01603 905420

      hello@beaconit.co.uk

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